Customer reviews

Set up the app in a couple of minutes and now I get filter reminders and temperature alerts. First water heater I've felt informed about. Would recommend it to anyone replacing an old tank.

Philip M. · Milwaukee, WI · September 11, 2025

Vacation mode is great. We drop the temperature while we're away and schedule it to heat back up the day we return. Great product for the money.

Ivy R. · Cincinnati, OH · September 18, 2025

Plan your condensate drain before you start. Once that was sorted the rest of the installation was straightforward and it has been flawless. Delivery was quick and the unit arrived in perfect shape.

Johnny V. · Buffalo, NY · September 25, 2025

It is heavy, so get a second person and a dolly. After it was in place everything else took about two hours. Customer support answered my one question fast.

Denise O. · Providence, RI · September 2, 2025

Temperature stays rock steady through long showers. My old heater used to fade halfway through and this one simply doesn't. Only wish I had done it sooner.

Bobby C. · Virginia Beach, VA · September 9, 2025

We went with the larger size for a house full of teenagers and it was the right call. Nobody argues about shower order anymore. The savings alone justify the upgrade.

Lorraine G. · Savannah, GA · September 16, 2025

The ten-year warranty was a big part of the decision. Combined with the alerts, I don't expect to think about hot water for a long time. A. O. Smith did this one right.

Willie K. · Birmingham, AL · September 23, 2025

Efficiency held up better than I expected in a cool basement. It rarely falls back to the electric elements. My plumber was impressed with the layout too.

Paula N. · Little Rock, AR · September 30, 2025

Documentation was clear and the installation manual actually matched the unit, which is not something I can say for most appliances. Five stars from me.

Craig S. · Fargo, ND · September 7, 2025

Been running about three months now with zero issues. Quiet, efficient, and plenty of hot water for two adults and a baby. Solid engineering throughout.

Rhonda W. · Honolulu, HI · September 14, 2025